Phorest
Client retention and marketing built into the day-to-day — with tiered plans that grow with your salon, spa, or clinic.
Salon, spa, and clinic software with deep client retention, marketing automation, and a branded client app — designed for growing businesses with 3+ staff.
What to know about Phorest
- Core features
- Online booking with deposits, waitlists, and automated reminders
- PhorestGo mobile app for staff + Manager view for owners
- TreatCard loyalty + client referrals
- Branded client app on iOS and Android (Ultimate+)
- Consultation forms, video consultations, and Premium Consultations (Elite)
- Online store, gift vouchers, courses & series
- Reconnect SMS, Online Reputation Manager, and Ads Manager for growth
- Scheduling
Cloud-based scheduling with online bookings, deposits, waitlists, and automated email + SMS reminders. Staff manage the day on desktop or through the PhorestGo mobile app, and clients can rebook through the online booking page or a branded app.
- Retail tracking
Retail and stock management are built in, with a retail products section available on PhorestGo. Grow-and-above plans add Shopify integration and Expert Recommendations SMS to nudge product sales after appointments.
- Reporting
Standard salon and spa reporting is available across plans, with a Manager view on PhorestGo starting on Grow. Elite adds a lead management dashboard for paid acquisition. Ask what reports are unlocked at each tier during your demo.
- Client communication and marketing
Automated email + SMS reminders and Reconnect SMS are core to Phorest's retention pitch. Elite unlocks two-way SMS in one professional inbox. Online Reputation Manager (Grow+) helps drive reviews and referrals from happy clients.
- Multi-location support
Phorest supports single and multi-location salons, spas, and clinics. Confirm exactly how location roll-ups, permissions, and reporting behave for your setup during your demo — this is a good area to test with real questions.
- Pros
- Retention and marketing tools (Reconnect SMS, TreatCard, ORM) are genuine strengths
- Branded client app is a real differentiator on Ultimate and Elite
- Tiered plans let you start on Starter and grow into Ads Manager, memberships, and premium consults
- PhorestGo covers staff on the floor and owners on the go
- Dedicated success manager on Grow and above
- Support model
Phorest provides onboarding and ongoing support with a local support team on-call Monday–Saturday. Grow-and-above plans include a dedicated success manager, and Elite includes a premium success manager. Unlimited Phorest Academy training for all staff is included starting on Grow.
- Ideal business type
Growing salons, spas, and aesthetic clinics with 3+ staff that want retention and marketing baked in — especially teams that will actually use TreatCard, Reconnect SMS, and a branded client app. Solo pros or single-chair studios may find it more platform than they need.
Key features
- Online booking with deposits, waitlists, and automated email + SMS reminders
- Reconnect SMS and Online Reputation Manager for retention and reviews
- TreatCard digital loyalty program and client referrals
- Branded iOS + Android client app (Ultimate plan and above)
- Consultation forms — digital, pre-appointment, with PIN authentication
- Phorest Ads Manager for Facebook & Instagram campaigns (Elite)
- Memberships, courses & series, gift vouchers, and online store
- PhorestGo mobile app for staff + Manager view for owners
Plans
- Scheduling & online bookings with deposits
- Automated email & SMS reminders
- Smart client cards and video consultations
- TreatCard loyalty program
- Staff rostering, POS, stock management
- Set-and-forget automated marketing campaigns
- Everything in Starter, plus:
- Free Reconnect SMS to win back lapsed clients
- Online Reputation Manager for reviews & referrals
- Digital consultation forms with PIN authentication
- Online store, gift vouchers, courses & series
- Shopify integration
- Dedicated success manager + unlimited Phorest Academy training
- Everything in Grow, plus:
- Branded booking app (iOS & Android) in the App Store
- Digital loyalty program for clients
- Client referrals
- Gamified staff challenges & goals
- Reserve with Google integration
- Everything in Ultimate, plus:
- Two-way SMS inbox
- Phorest Ads Manager for Facebook & Instagram
- Lead management dashboard
- Memberships
- Premium Consultations (HD photos, face mapping, treatment plans)
- Premium success manager dedicated to you
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