Zenoti

What to know about Zenoti

Core features

• Zenoti OS unifies scheduling, POS, payments, payroll, inventory, marketing, and reporting
• AI Workforce agents for reception, leads, retention, scheduling, inventory, disputes, and business advising
• Online booking with Reserve with Google, social booking, and branded webstore options
• Memberships, packages, gift cards, loyalty programs, and automated marketing
• Multi-location controls, roll-up reporting, and franchise-ready permissions
• 30,000+ salon, spa, medspa, and fitness businesses across 50+ countries

Scheduling

Cloud-based appointment book with online booking, Reserve with Google, social booking, waitlist, resource and room management, and automated reminders. The AI Receptionist can answer calls and book or reschedule appointments 24/7.

Retail tracking

Inventory management is built into Zenoti OS, with stock tracking, reorder alerts, and purchase order creation. The AI Inventory Manager predicts resupply needs based on usage trends and future bookings.

Reporting

Business intelligence dashboards and reporting cover staff performance, KPIs, revenue, and location roll-ups. The AI Business Advisor monitors metrics across locations and flags issues that might otherwise go unnoticed.

Client communication and marketing

Two-way messaging, automated email and SMS reminders, marketing automation, reputation management, and an AI Phone Line. The AI Concierge manages engagement, upsells, loyalty, and rebooking across the client lifecycle.

Multi-location support

Multi-location support is core to Zenoti, with enterprise permissions, roll-up reporting, and location-level controls. Franchise and large group workflows are supported; confirm exact pricing and setup during your demo.

Pros

• Truly broad all-in-one — designed to replace many separate tools
• AI Workforce is more than chatbots; it covers reception, retention, scheduling, inventory, and dispute management
• Strong enterprise and multi-location foundations
• Large global customer base with benchmark data from 30,000+ businesses

Support model

Zenoti provides onboarding, training, and ongoing support. Because pricing and packaging are quote-based, confirm implementation scope, training hours, support tiers, and AI Plus requirements during your demo.

Ideal business type

Established salons, spas, med-spas, fitness centers, and multi-location or franchise brands that want one connected platform and are ready to invest in AI agents. Likely more platform and price than a solo pro or single-location startup needs.

Key features

• Zenoti OS: scheduling, POS, payments, payroll, inventory, marketing, and reporting in one system
• AI Receptionist answers calls, books appointments, and handles rescheduling 24/7
• AI Lead Manager qualifies, scores, and nurtures leads across channels
• AI Retention Manager predicts churn and triggers win-back campaigns
• AI Employee Scheduler forecasts demand and builds optimized staff schedules
• AI Inventory Manager predicts resupply needs and auto-creates purchase orders
• AI Business Advisor monitors KPIs across locations and surfaces issues
• Online booking, Reserve with Google, social booking, and branded webstore
• Memberships, packages, gift cards, loyalty, and rewards
• Multi-location and franchise controls with roll-up reporting
• 30,000+ businesses across 50+ countries on the platform